SOESD / Learning Matters / Newsletter Archive / March 2007 / New Services for Rogue River School District
New Services for Rogue River School District
by Nate Davol
Last October, Southern Oregon ESD technology staff met with Rogue River School District to plan resolution of several failing services. Students could not access Accelerated Reader. Users could not be added reliably to the network. Collaborative calendaring was limited to only a few computers and often worked intermittently. The spam and web filtering services were lacking.
Responding to the request for an updated email, directory, and file storage system, our technology team assisted the districtís faculty with purchasing and licensing decisions for the new Microsoft Office 2003 suite and Exchange server software, and for implementing a plan for deployment. One key factor in the decision was the need for shared calendaring and support for mobile device synching.
Over the holiday vacation, SOESD successfully deployed new and improved email and other technology services for Rogue River School District. With the help of new email software focusing on reliability and ease of use, faculty and staff are now able to share calendars, schedule meetings and check email both inside the school and at home. The new email system has proven to handle both well, and staff have been pleased with the increased stability and uptime of email.
SOESD Computer Information Services migrated the district from their failing Unix systems to a new Microsoft Active Directory, fixing the access issues with Accelerated Reader, and resolving issues with the creation of user accounts. Follet, Grade Book, Meal Time, and School Master services were successfully transferred to the new servers. Staff are enjoying the increased storage limits on the new servers installed by Computer Information Services, and much needed spam filtering provided by Network Services.
SOESD has upgraded several key network and server systems to allow easier management of services for both SOESD and Rogue Riverís technology staff. Some services were deployed using Virtual Server technology to ease deployment and future management. A virtual Private Network between SOESD and Rogue River now allows remote management of the district's servers and computer systems. This translates into immediate response time from the Computer Information Services' Region-Wide Help Desk when issues crop up.
Rogue River staff are now taking advantage of the excellent Help Desk request page that utilizes the SOESD Region-Wide Help Desk web-based tracking system. Staff can submit requests for technology assistance through the districtís web site. The requests appear automatically in the Region-Wide Help Desk software where Rogue River and the SOESD can work collaboratively to resolve issues. Both SOESD and Rogue River technical support staff can also provide remote assistance for staff computers using the on-demand remote control solution provided by SOESD.
With these new improvements, the Rogue River School district will be able to meet their future technology needs with success.
For more information, please contact:
Southern Oregon ESD
Computer Information Services
Help Desk: 541-858-6730 / 866-858-6730
Help Desk: www.soesd.k12.or.us/helpdesk