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SOESD / Newsletters / The Source / November 2004 Source: Ron Enger / Help Desk Toll Free #

The Source

The Newsletter of Southern Oregon Education Service District
November 2004

New Help Desk toll free number and procedures benefit customers

Southern Oregon ESDís network and computer support Help Desk has a new toll free number: 866-858-6730. The Help Desk has also implemented new procedures that are proving to be very beneficial for their clients. During business hours, calls by SOESD employees and district support staff are routed immediately to a support technician. If the Help Desk is unable to resolve the issue during the call, an appointment is immediately scheduled with the caller to resolve the issue at a time that fits the callerís schedule. The caller will know exactly who will be coming to resolve the issue, and when. We hope these changes result in a higher and faster rate of resolved issues and greater customer satisfaction. We encourage your feedback regarding your experience with the Help Desk.

Southern Oregon ESD
Network and Computer Support Help Desk

Phone: 541-858-6730
Toll Free: 866-858-6730
Email: support@soesd.k12.or.us



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Phone: 541-776-8567
Fax: 541-779-2018
Contact: Loraine Stoeckel or Perry Young, Co-Editors of The Source
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