SOESD / Learning Matters / Newsletter Archive / January 2008 / CIS Updates Free Help Desk Software Solutions
CIS Updates Free Help Desk Software Solutions
Computer Information Services recently announced updates to its hosted Help Desk software solutions provided free to component districts' technical departments. To date, approximately 70% of component districts have opted to use the Help Desk software and associated tools.
The Help Desk software provides incident tracking, remote computer control, hardware and software inventory management, end-user satisfaction surveys, and reporting tools. The system accepts support requests via email and web based forms, or directly by call center technicians.
Recent updates to the software allow multiple technical teams per district, such as “Maintenance” and “Information Technology”, to both utilize the system while maintaining separate support queues. The software now also allows technicians to send email directly from the system, and processes replies from requestors to all mail sent from the system. These communications are appended to existing support incidents, automatically.
For more information, please contact:
Computer Information Systems
Phone: 541-858-6730 / 866-858-6730